Privacy policy

Last updated: August 2026

This policy explains how Emerald House Cleaning Referral Agency Inc. ("Emerald," "we," "us") collects, uses, and shares information when you use our website and referral services.

1. Information we collect

Information you give us. When you request a quote, book a cleaning, contact us, or apply as a cleaning professional, we collect details such as your name, email address, phone number, city and ZIP code, home details relevant to the service, and — for applicants — work experience information.
Communications. Emails and messages you exchange with us about quotes, bookings, applications, or support.
Basic usage data. Like most websites, our hosting and analytics tools may record standard technical information such as pages visited, browser type, and approximate location derived from IP address.

2. How we use information

To prepare your quote and arrange, schedule, and support your cleaning appointments.
To match customers with cleaning professionals in their area.
To review applications from cleaning professionals and manage referrals.
To respond to questions, resolve issues, and honor our satisfaction policy.
To operate, secure, and improve our website and services.

3. How we share information

We share information only as needed to deliver the service:

With cleaning professionals. When you book, we share the details a Professional needs to perform the job — such as your name, address, contact information, and service notes.
With customers. When a Professional accepts a referral, we share their first name and relevant professional details with the customer.
With service providers. We use third-party tools for things like form processing, email, and website hosting, which process data on our behalf.
When required by law. We may disclose information to comply with legal obligations or protect our rights and the safety of our customers and Professionals.

We do not sell your personal information.

4. Data retention

We keep information for as long as needed to provide the services, comply with legal and tax obligations, and resolve disputes. You can ask us to delete your information at any time (see below).

5. Your choices

You may request access to, correction of, or deletion of your personal information by emailing contact@superemeraldcleaningreferralagency.com. We will respond to verified requests as required by applicable law. You can opt out of marketing emails at any time using the unsubscribe link or by contacting us.

6. Security

We use reasonable administrative and technical measures to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Children

Our services are intended for adults. We do not knowingly collect personal information from children under 18.

8. Changes to this policy

We may update this policy from time to time. The "Last updated" date above reflects the current version, and material changes will be posted on this page.

9. Contact

Privacy questions can be sent to contact@superemeraldcleaningreferralagency.com.